College of Arts, Humanities, and Social Sciences Information Technology Center (CAHSS ITC)
The ITC is staffed by Information Technology Consultants (also abbreviated ITC) dedicated to providing service, maintenance, troubleshooting, updating, inventorying, and installation of software and hardware for college Macintosh and Windows PCs and servers.
What we do
- ITC staff is available for consultation, installation, maintenance and repair of hardware and software.
- ITC staff is also available for questions and suggestions regarding prospective purchases of computers.
- ITC staff services and maintains multiple computer labs in the college, equipped with a variety of different machines and software packages.
Where is student help?
Student assistance is available at http://www.humboldt.edu/~its
We believe that everything we do is driven by student need. We directly support Faculty and Staff of the College of Arts, Humanities, and Social Sciences.
All technology related consulting services for faculty at HSU are provided through College Information Technology Consultants (ITC). Each college employs one or more consultants for this purpose.
The principle function of each college ITC is to facilitate computing within their particular college. They provide guidance and direction in the proper use of HSU's central systems as well as individual desktop systems. ITCs provide assistance with problem resolution, software and hardware installation, and general consulting issues.
Faculty members should seek assistance from their college ITC. If they are unable to solve a problem, but know there is a solution, they will formally direct you to an appropriate ITC within the University.
Students needing assistance for project related problems should seek help from their course instructor or project advisor. If a faculty member is unable to resolve a student problem, they can refer a student, in writing, to the college ITC. For desktop related problems, refer students to the Help Desk.
Help Desk support is available via Tech Guides, email and telephone. Walk-in support is available for students in the GH218 Lab and in the Library in room 120B. Contact information and hours of operation can be found at the Help Desk on the Web.
Those with Whom we Coordinate
- The ITC staff coordinates Technology needs with the Dean's Office, Department Chairs, the Technology Committee, and Campuswide Information Technology Services.