About ITS :: University Computing Services
University Computing Services
University Computing Services provides a service oriented computing environment for the campus community that is both reliable and efficient. The responsibilities of UCS are central operating systems support, development and administration of new technologies, PeopleSoft technical support, Banner/Oracle Student and Financial Aid support, central computing hardware support, staff desktop support, student help desk support, and scheduling and submittal of administrative batch jobs.
Van Matre Hall room 201 :: voice - 707 826-3815 :: fax - 707 826-6100
| Interim Director: | Josh Callahan |
| Alternate Contact | Mike Bradley |
Help Desk Support Services and Operations
The Help Desk provides assistance to HSU students with account activation, setting up email accounts, forwarding email, applications support, disk recovery, and other technology support. Extended support services for students include access to and assistance with multimedia production tools and thesis formatting. Other support services also include development of and orientation on new technologies; pilot projects to test potential new services; installing and upgrading ITS desktop hardware and software; desktop support for various campus administrative offices.
The Help Desk also serves as a first point of contact for faculty and staff by either providing immediate assistance or information on whom to contact for on-site or higher-level support.
Operations is responsible for all central computers; schedules and submits batch jobs in a timely and order dependent fashion to ensure financial and student records are kept current; and processes course evaluation surveys via a scanning service.
| Help Desk Coordinator: | Bethany Rizzardi |
| Help Desk Staff: | Dan Cleaves |
| Information Technology Consultant: | Barb Dyer |
| Information Technology Consultant: | Heather Tierney |
| Operator: | Carol Morse |
System Development and Administration
SDA supports HSU's Central Computing environment, UNIX, Linux, Windows, and embedded systems which provide the campus community with E-mail, Web hosting, central authentication, and administrative databases. In addition to providing day to day support of existing services, SDA also runs pilot projects to evaluate and implement new services for the campus.
| Systems Administrator: | Leo "Bugs" Brouillard |
| Systems Administrator: | Mark Hendricks |
University Information Services
UIS provides the staff necessary to support the Banner system and the Oracle database engine upon which it resides. Their responsibilities include; updating and maintaining both the Oracle database and the Student and Financial Aid modules of the Banner system; establishing and maintaining the security settings for the Banner user community; and Oracle and Banner problem tracking and resolution. UIS is responsible for the CMS systems project implementation.
| Systems Analyst: | Michael L. Bradley |
| Database Administrator: | Peter A. Johnson |
| Systems Analyst: | Alan M. Lutje |
| Database Administrator: | Ken Thrift |
| Systems Analyst: | Liz Villarreal |
