Frequently Asked Questions
Below are answers to questions you may have regarding ticket purchases at the University Ticket Office. If you do not find the answer to your question here, please feel free to contact us by calling us at 707.826.3928 or emailing us at email@example.com.
I'm trying to purchase tickets online for an upcoming performance. Will I receive better seating options if I call the Ticket Office directly to order my tickets?
All ticket sales, regardless of how you purchase your tickets, occur real-time. This means that the tickets offered for sale online are the exact same as those available to us in the Ticket Office. What you see online at the time of purchase is what is currently available for sale.
Is there a fee for purchasing my tickets online?
A $3.00/ticket convenience fee will be assessed for all tickets purchased online. You may avoid incurring this fee by purchasing your tickets in person at the Ticket Office.
I can't attend a performance for which I have purchased tickets. Can I return them and get a refund?
While all tickets are non-refundable, you may exchange your tickets for a different event in the current season. Some restrictions do apply. Please call the Ticket Office at 707.826.3928 for more information.
In the event of a cancelled show, you will have the option of receiving an exchange for another performance or a refund.
How can I get Front Row, Center, Main Floor seats?
While there are no guarantees, your best bet is to subscribe and order early! As you may know, renewing Subscribers have priority over new Subscribers. The order in which your CenterArts order is filled is dependent upon how many consecutive years one subscribes to CenterArts. The longer you subscribe, the better you chance to get "prime seats."
I was hoping for better seating than what is currently available. Is there anything I can do to improve my seating?
The Ticket Office maintains a Waiting List for most CenterArts performances. To list yourself for an upgrade, please contact the Ticket Office at 707.826.3928. This service is provided at no charge to you.
Since ticket holders for performances that are a part of the Performing Arts Season are allowed to return their tickets for credit, we often receive great seats back a couple of days prior to the performance.
The performance I wanted to attend is SOLD OUT. Is there anything I can do to get tickets for that performance?
Though there are no guarantees, you may want to be listed on the Waiting List to purchase tickets as they become available. You may do so by calling the Ticket Office at 707.826.3928.
Also, it is possible that if you visit us at the Box Office on the night of the performance, a few tickets might become available at that time. Sometimes, the artist or other complimentary ticket holders may release their tickets at the last minute. Perhaps a subscriber has exchanged his or her tickets for another performance, thus opening up a seat.
What time will the Box Office open prior to an event? When do the doors open for an event?
The Box Office will open an hour prior to each performance at each designated venue.
Typically, the doors will open half an hour prior to each event.
How early should I arrive to an event?
We recommend that you arrive 15-30 minutes prior to your scheduled event. This will allow you enough time to find parking on campus and settle comfortably into your seats.
As parking on campus can sometimes be an issue, please make appropriate arrangements so that you won't miss a minute of the performance.
What happens if I arrive late to a performance?
Please plan to arrive at least 15- 30 minutes prior to show time. In consideration of the performers and other patrons, latecomers will only be seated at intermission or at appropriate breaks during the performance. In some cases, latecomers will only be seated in the balcony.
Performance times and locations may vary, so please check your tickets carefully.
Speaking of parking, will I need to have a parking permit to park on campus?
Parking is free at HSU on Friday nights after 5 p.m. and all day Saturdays and Sundays. For your convenience, you can purchase daily parking permits in advance for performances which occur Monday through Thursdays.
If there is any doubt about whether or not you will need to purchase a permit, please call us at 707.826.3928.
Do you have any discounts for Students? Children?
Discounts will vary from event to event. Generally, discounts will be extended toward HSU Students, and children under 18.
Why do you need to see my validated HSU ID for my student discount?
Because HSU students receive the biggest discounts for most events, we will need to see proof of enrollment. Checking your HSU ID is the easiest way for us to actually verify eligibility. All student IDs must be validated with the current semester's sticker.
If you forget your ID, we will have to ask you to visit the Box Office window before you take your seat and change your ticket to full price. We would hate for you to miss a single moment of the performance, so please, before you head for the performance, remember to bring your HSU ID along with you.
I'm a student at another college or university. Why don't I receive a discount for my tickets?
HSU students pay student activity fees to the university which help to subsidize many on-campus events. It is for this reason that HSU students receive a discount toward their ticket purchases.
Can I bring children to events? Do I have to pay for them?
We love children, but all patrons, regardless of age, will need a ticket to attend our performances. In consideration of others, if your child cannot sit quietly for extended periods of time, please make other arrangements. Some performance may be inappropriate for children, so if there is any doubt, please contact us at 707.826.3928 for clarification.
I am planning on bringing a large group to an event. Who would I contact to arrange a group rate?
Special group rates are usually available for groups larger than 20 and are subject to approval. Please contact the CenterArts office at 707.826.4411 to make appropriate arrangements.
Where is the Lost & Found located?
All recovered items will be stored in the Ticket Office located on the 2nd floor of the uNiversity Center. Please call them at 707.286.3928 or e-mail them at firstname.lastname@example.org to inquire about lost items. High value items such as keys, cameras and cell phones will be taken to the University Police Department on the first floor of the Student Business Services Building on the day following each event.