Humboldt State University

Frequently Asked Questions

What is Emergency Alert Text Messaging?

The Emergency Alert Text Message system is a service for all students, staff and faculty. Members of the campus community can register to receive alerts about threats of imminent danger at or near any Humboldt State location via text messaging.

This service is only used only in critical emergency situations. Other alert methods include University Homepage announcements, public address system notifications, announcements via KHSU-FM, as well as the campus info line 826-INFO.

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What is a text message?

Text messaging is a method for sending short (160 character) messages to mobile devices. HSU Emergency Alert Text Messaging sends a short notification to mobile devices registered with our system and a supported wireless carrier. Because the length of these messages is limited, users are directed to humboldt.edu/emergency for more details.

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Who can subscribe?

Any HSU student, staff or faculty member can register their mobile number via the Account Center. In addition, an RSS feed may be used by anyone who would like to be kept up-to-date in the event of an emergency. Unlike the text messaging system, the RSS feed provides information on all levels of campus emergencies.

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When does HSU send a text message?

Emergency Alert Text Messaging is used to alert the HSU community of imminent danger. For instance, in the event of an earthquake or tsunami that might affect the campus, HSU officials would send an Emergency Alert Text Message advising individuals to seek shelter. The University sends test messages once per semester during the campus-wide Emergency Alert Systems test.

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How much will it cost?

Signing up for Emergency Alert Text Messaging is free. However you may incur additional charges from your wireless carrier depending on your wireless carrier agreement.

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How do I sign up?

  1. Login to Account Center (If you do not know how to Login to Account Center, please see the Account Center Quick Guide or contact the Help Desk at 826-HELP)
  2. Click "Electronic Services (including Email)"
  3. Click "Emergency Text Message Setup"
  4. Follow the on-screen instructions to enter your cell phone number and provider.
  5. Select an opt-in level (Emergencies or Delete)
  6. Click "Send a Test Page" to have a test message sent to your cell phone.

If your test message fails to send, follow the onscreen instructions.

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Will my cell phone number be published or shared?

Cell phone numbers registered in the Emergency Alert Text Messaging system are kept in a secure database and will be kept confidential and only used to alert you to the presence of an emergency condition. Except for authorized law enforcement investigations, we do not share confidential data with any other outside organizations. Get more information about campus technology policies and privacy.

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Is message delivery guaranteed?

The University works directly with wireless carriers to help ensure prompt message delivery. However, message delivery is not guaranteed due to outside factors such as service problems or outages from an individual wireless carrier, poor wireless reception, etc.

Additional methods are utilized to alert the campus community in an emergency, including University Homepage updates, Public Address system notifications, announcements via KHSU-FM, as well as the campus info line 826-INFO. In addition, there is an emergency RSS feed available.

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How do I stop receiving messages?

  1. Login to Account Center (If you do not know how to Login to Account Center, please see the Account Center Quick Guide or contact the Help Desk at 826-HELP)
  2. Click "Electronic Services (including Email)"
  3. Click "Emergency Text Message Setup"
  4. Select an opt-in level "Delete"
  5. Click "Submit".

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Can I get Emergency Alert Text Messages on multiple phones?

No. Subscription is limited to one mobile device.

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How do I change my phone number?

  1. Login to WebReg (If you do not know how to Login to Account Center, please see the Account Center Quick Guide or contact the Help Desk at 826-HELP)
  2. Click "Electronic Services (including Email)"
  3. Click "Emergency Text Message Setup"
  4. Follow the on-screen instructions to change your cell phone number and/or provider.
  5. Select an opt-in level (Emergencies or Delete)
  6. Click "Send a Test Page" to have a test message sent to your cell phone.

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What if I change wireless carriers?

  1. Login to Account Center (If you do not know how to Login to Account Center, please see the Account Center Quick Guide or contact the Help Desk at 826-HELP)
  2. Click "Electronic Services (including Email)"
  3. Click "Emergency Text Message Setup"
  4. Follow the on-screen instructions to change your cell phone number and/or provider.
  5. Select an opt-in level (Emergencies or Delete)
  6. Click "Send a Test Page" to have a test message sent to your cell phone.

You must re-register your cell phone number if you change carriers, even if your number stays the same.

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What if my carrier isn't listed?

  1. We may not have received a request for that carrier. Make a request by sending an e-mail to webmaster@humboldt.edu.
  2. Some carriers (such as TracFone) may not support a SMTP gateway for text messages.

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Will the system work with international cell phones?

No. The system will only work with 10-digit cell phone numbers.

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Humboldt State University
a California State University
1 Harpst Street
Arcata, CA 95521
(707) 826-3011