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(ITS Staff only)
Projects may start with a Project Request if it's clear the request meets the criteria for a project (more than 20 hours of work and two or more people to do the work) or with an ITS Support Request Form (if you're not sure of the scope of the work required).
You can use this form as the starting point for an IT initiative if you'd like to gather more information than a KBOX ticket request. Simpler tasks are handled internally using existing resources on an as-available basis; larger tasks are designated projects and are subject to a prioritization process before being scheduled. (Requests for telecommunications and network services are not currently included in this process. )
Red asterisks denote mandatory fields.