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(ITS Staff only)
The reply-to field is set when an account is created or updated, and the default setting is what we call the formal alias (email@example.com) to ensure that we have consistency in our email addresses for staff and faculty and to protect user names from getting out into the public domain. Unfortunately, there's no way to override this; any change you make cannot be stored as a new default for this field.
This situation can arise when there are a large number of people using one email system, as is the case at HSU, where staff, students, and faculty all have @humboldt.edu addresses. It's obviously something that needs to be avoided, as email may contain confidential information.
When you start typing a name into the To: field in GMail, the system offers up a list of choices; that choice gets smaller as you enter more letters of your addressee's name. You'll also see that different versions of email addresses appear in <> after the person's "plain text" name. If you see two different variations of the "initials+number" name format after identical plain text names, that's a good indication that there are two people of the same name in the HSU mailing list. Staff and faculty, but not students, are automatically provided with a formal email alias in the format firstname.lastname@example.org, which can often help to distinguish them.
The most reliable way to make sure your mail goes to the correct individual is to check their initials+number in the HSU Staff & Faculty Online Directory. Enter your intended recipient's name in the search box and a list will be displayed of all current staff and faculty members with that name, along with their email address, telephone number, department, location, and title. Use this email address to identify your target recipient in GMail. If a duplicate name doesn't show up here, that means the duplicate name displayed by GMail belongs to a student.
When you send an email to yourself at one of your aliases (ex. email@example.com), you may have noticed that it doesn't show up in your inbox. You probably also worry that other people are sending you mail and you aren't receiving it. Well, things aren't as bad as they seem!
Google has designed their system so that messages YOU send (or cc) to one of your aliases will only show up in your Sent folder. Don't worry though! This does not affect when OTHER people send to your aliases.
There are a couple of ways to get around this. Pick whichever works for you:
Unfortunately, this is just a result of how Google handles mail. If you originate a message, Google won't deliver you an additional copy whether you are cc'd, on the mailing list you sent to, etc. This is Google's way of trying to keep you from getting duplicate messages.
You do have a copy in your sent folder, and you can add additional labels to that message so that it shows as being filed in the correct place.
Google Apps uses "cookies" to indicate that you are logged in. Occasionally, clicking on "logout" does not successfully delete the "cookie" that indicates that you are logged in, and returning to the Google Apps page restores your previous session. To solve this problem, click Logout, close all browser windows, and restart your browser.
Follow Google's instructions to have an auto-reply sent to any messages you receive:
Google Apps Labels are similar to folders you may have used in other mail systems. The biggest difference is that you can have a message with multiple labels rather than being forced into only one folder.
Turn on the Nested Labels Lab, which makes everything a WHOLE lot better!
If you have just changed your HSU password and you're ending up on the bare Google Apps login page rather than the myHumboldt login page, you may be able to fix this by simply restarting your browser. If that doesn't resolve the issue, your best option is to clear your browser cache and cookies, enabling the whole process to make a clean start.
If you're seeing one of the below error messages, follow the advice given to resolve your issue:
Click on the new window icon located on the top right of the screen. It will open a new window for you, allowing you to see your email messages.
Messages remain in the Trash for 30 days. After that, Google Mail permanently deletes them.
Messages remain in your archive forever, unless you choose to delete them.
If you either delete or archive a message, it’s removed from your inbox. If you delete a message, it’s placed in the Trash and then permanently removed from your Google Apps account after 30 days. On the other hand, if you archive a message, it’s moved to All Mail (your archive), where you can easily find it in the future, using Google’s search functionality.
Yes - to help prevent viruses, Google Mail won’t accept file attachments that are executable files. There’s also a 25MB size limitation for attachments. Please note that you may not be able to send larger attachments to contacts that use other email services with smaller attachment limits.