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Frequently Asked Questions - HSU Alert

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Are you running your browser in compatibility mode? That's the usual reason for this non-responsiveness. To fix the problem, open the Tools menu and uncheck the Compatibility View option, then refresh your myHumboldt screen. If that doesn't fix the problem, check with the Technology Help Desk, send email to help@humboldt.edu, or call (707) 822-HELP (4357)

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No. Phone numbers must be listed using all ten digits, including area code, to successfully receive HSU Alert notifications. Messages will not be delivered to phone numbers listed as extensions or to numbers outside the US.

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As the HSU Alert emergency notification system is used to notify YOU of an emergency situation, we strongly recommend that you provide contact information that will reach YOU, such as your cellphone number.

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The HSU Alert system will continue to send notices to you as long as your emergency notification phone number remains the same. If your actual phone number changes, you will need to update the information in the emergency text message number through the myHumboldt portal; this will update our system within 24 hours.

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Your contact information will be removed from the HSU Alert Emergency Notification System when there is a change in your affiliation with the University. For students, that means graduation or leave of absence; for faculty and staff, that means any change in employment status.

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No. The HSU Alert system uses industry instandard SMS text messaging protocols to send messages to your device. Your plan will need to include acceptance of text messages for the system to work properly. If you have questions about your ability to receive text messages on your device, contact your carrier.

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No, HSU does not charge users for access to the HSU Alert service. Depending on your wireless carrier and the plan you have, you may be charged a nominal fee to receive SMS text messages; if you have an unlimited text messaging plan, there should be no additional charge. Your carrier can provide additional information.

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We will only use your emergency notification contact information in case of a campus emergency. The HSU Alert system has a rigid security policy that only permits authorized personnel to send messages through the system. The HSU Alert system strictly prohibits the use of the sysem to send unsolicited messages, and HSU cannot and will not sell your contact information to third party marketers.

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Some carriers may split messages into two parts if the message exceeds preset character limitations. We always try to keep messages as brief as possible while still conveying as much important information as possible.

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The University encourages all students, faculty, and staff to keep your emergency notification information current through myHumboldt (a pop-up message will remind you to do this once every semester). You can opt out, but we don't recommend it unless you don't have a cellphone that can receive text messages; email can take longer to reach you, which can cause delays in reaching people in an emergency.

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Text messages delivered through SMS will arrive from HSU Alert with either 226-787 or 672-83 identified on your phone’s Caller ID function. We recommend you include both these numbers in your device's contact list under the name HSU Alert, eliminating the need to remember the number, and helping to prevent deletion of an emergency message because the caller is unknown.

You can unsubscribe from HSU Alert messages by replying STOP, but this will prevent all emergency text message deliveries in the future. The only way to turn the function back on is to re-register your cellphone number through the myHumboldt portal emergency text message registration process.

 

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You will receive a notification from the HSU Alert emergency notification system in the form of a text message to the cellphone number stored in your PeopleSoft contact information, unless you have specifically opted out. The same information is also sent in an email to your humboldt.edu email address.

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Not necessarily, which is why we have more than one delivery channel. When it's activated, the HSU Alert emergency notification system sends the message out to all registered contact points (currently cellphones and email) simultaneously. However, phone carrier and email provider delivery rates can vary, so messages may arrive at different times. Oftentimes, messages can be delayed due to factors outside our control; for example, text messages are sometimes batched and delivered by individual phone carriers, resulting in variable delivery speeds.

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In the event of a major emergency affecting the HSU campus, everyone who has registered their emergency text notification cellphone number in myHumboldt will receive a text message on their cellphone. The same information will be sent by email to their humboldt.edu email address. The notification will include basic information about the nature of the emergency and instructions on how to obtain further information and/or action that may be required. The need to activate the HSU Alert will be evaluated on a case-by-case basis.

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If you have an emergency notification cellphone number stored with your contact information in PeopleSoft, you will receive a text message in the event of a campus emergency. All currently-enrolled students and active staff and faculty are included in the system; emails are also sent by the system so that those without cellphones also receive notification.

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HSU Alert is the Humboldt State University emergency notification text system used to communicate time-sensitive information during an emergency event affecting campus. 

 

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You don't need to, as all messages from HSU Alerts will start with the words HSU Alert. However, if you would like to store the information in your contacts, all you need to do is add the short codes #67283 and 226-787 to your contacts as HSU Alert.

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