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Frequently Asked Questions - myHumboldt

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This is probably happening because you have pop-ups blocked in your browser. Check your browser options for how you have pop-ups configured, and disable any pop-up blockers you may have installed. If this is not the problem, please contact the Technology Help Desk.

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Many of the pagelets that make up the myHumboldt tabs can be moved, both within a tab and from a secondary tab to your home tab, so you can assemble your most frequently used pagelets in the top portion of your home tab. For instructions on how to do this, please visit the myHumboldt: Customizing Your Experience page.

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We've found that, if you use a specific browser version with your older Mac, you should have no problems accessing myHumboldt: 

If you have Use this browser
Mac OS X 10.4 Safari 4.x or Firefox 3.6
Mac OS X 10.5 Safari 4.x or the current version of Firefox
Mac OS X 10.6 Safari 5.x or the current version of Firefox


Note that Firefox versions after 3.6 will not install with Mac OS X 10.4 or 10.5.

Use Apple Software update to install the latest updates for your existing operating system and Safari. Safari 4.1.3 can also be downloaded from http://support.apple.com/kb/DL1069

Download the latest version of Firefox at www.mozilla.org. As at this time of writing (July 2012), the newest version is 14.

 

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Before we implemented myHumboldt, department coordinators had direct access to the Faculty Center Help pages to guide faculty through the various processes. The way permissions are handled in myHumboldt is different, so anyone without a Faculty Center role is unable to access the site through myHumboldt. Instead, departmental coordinators should access Faculty Center Help through the link at the bottom of the left navigation menu in PeopleSoft HCM, so the permission problem does not arise.

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Any email sent to you as a member of a Google group, like myoffice@humboldt.edu, is automatically delivered to your regular HSU email address and you don't need to do anything special. To send messages on behalf of myoffice@humboldt.edu (assuming you're authorized to do so), just log into Gmail through myHumboldt in the usual way and follow the instructions under Send mail as at https://mail.google.com/mail/u/0/?ui=2&shva=1#settings/accounts

 

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You need to update your old bookmark for Gmail now that it's been integrated into myHumboldt so that the bookmark will take you to http://humboldt.edu/myhumboldt.If you don't, you're not only missing out on news and updates posted to myHumboldt - you're also using those applications less securely. And if you come across links on other websites that you think should point to myHumboldt, please let us know via the feedback tab on the right side of this screen.

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The first thing to do whenever you have a problem accessing a website is to empty your browser cache.

In Firefox, select the History menu and then Clear Recent History

In Internet Explorer, select Options. On the General tab, click Delete under Browsing History

In Safari, click Safari then click Empty Cache

If that doesn't resolve your issue, contact the Technology Help Desk at (707) 826-HELP (4357)

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If you don't have authorized access to PeopleSoft Finance (CFS) and you click on the PeopleSoft Finance link in myHumboldt, you will see an Oracle login page. Please make sure you have authorized access to HSU and CSU applications before you attempt to access them through myHumboldt or directly.

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You need to update your old bookmarks for those applications you use that have been integrated into myHumboldt so that those bookmarks take you to http://humboldt.edu/myhumboldt.If you don't, you're not only missing out on news and updates posted to myHumboldt - you're also using those applications less securely. And if you come across links on other websites that you think should point to myHumboldt, please let us know via the feedback tab on the right side of this screen.

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This was an issue even before the introduction of myHumboldt, so you should continue to handle it as you have in the past. Just close the timeout window, return to myHumboldt (you would previously have returned to the CSU portal) and re-select the link to PeopleSoft Finance (CFS). We're working with the Chancellor's Office to find a better way to address this in future.

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This happens when you manually log out of a myHumboldt application and is part of single sign-on security. Manually logging out of certain applications such as Moodle and Gmail will require that you re-authenticate when you select another portal application, even if less than 45 minutes of inactivity have passed since you last authenticated yourself. This does not affect other applications you're logged into, including the myHumboldt portal itself.

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This process won't change as a result of the introduction of myHumboldt. You'll still use the Instance Management page on the ITS website to locate and access test instances.

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Student assistants should log in to myHumboldt using whichever of their identities is required for the tasks they need to accomplish through myHumboldt; each of their identities provides them with access to different applications. This may require the use of two separate browser sessions if two different identities (regular and _CS) are required to access tasks as part of the same work session.

Student assistants can also have access to their student Gmail account at the same time as they are working in PeopleSoft HCM under their _CS identity; to do this, follow these steps:

  1. Log into myHumboldt using student access credentials. 
  2. Open Gmail
  3. Log out of that myHumboldt session but leave the student Gmail browser tab open.
  4. Log into a new session of myHumboldt, in the same browser, using the _CS User Name and open PeopleSoft HCM. 

 

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Only your official @humboldt.edu account is supported through the single sign-on process in the portal. To access personal Gmail accounts, you will need to log out of your HSU email account and into your personal accounts.

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Not at this time. You will need to keep your existing bookmark active to sign into and use OBI.

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When you click on a link in myHumboldt, one of two things will happen.

  1. If the link you click on goes to another web page, no matter whether it's on an HSU site or an outside site, that page will open up in a new tab. You don't need to close the tab to go back to myHumboldt and look at something else.
  2. If the link you click on opens a PDF file, that file will be displayed on the same tab as myHumboldt. So when you've finished with the PDF file, you'll need to hit the back button on your browser to go back to myHumboldt.
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The logout icon is the small circle with a line through it that's next to your campus ID number at the top right of the screen. Just click on it to log out of myHumboldt. Be sure to close your browser too to ensure the security of the information you've been accessing.

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myHumboldt is compatible with most popular browsers, but some HSU applications are a little less flexible. You should continue to use the browser that works best with the application(s) you’ll be accessing through myHumboldt. If you use two different applications that work better with two different browsers, you can log into multiple instances of myHumboldt through different browsers, for example once through IE and once through FireFox. 

 

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Many applications use “inactivity time-outs” as a security measure to prevent unauthorized access; they do this by closing any session when no activity has occurred within that application for a certain period of time. Since myHumboldt allows direct access to PeopleSoft, myHumboldt's own time-out period is tied to that of PeopleSoft, which provides the optimal balance between security and usability. This is also necessary because HSU cannot control where users log into myHumboldt from - like an Internet cafe on a shared computer in a remote corner of the world - so it's a security audit requirement.

Most of the myHumboldt applications time out after 45 minutes of inactivity; Moodle, STARS, and the Library Articles & Databases applications time out after two hours, and Gmail and other Google Apps, which can run for one to three days of inactivity before timing out. You should see a pop-up message on your screen warning you of an upcoming time-out; if you do not see this message, please check your browser options to ensure you don't have pop-ups blocked.

 

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Single sign-on, or authentication, is the process of identifying an individual in order to determine permission to access an application; this is accomplished by the user entering a user name and password into a login screen. With single sign-on, you sign in to myHumboldt to access all integrated applications you're authorized to use. This single entry point means you only need to bookmark one site in order to access multiple applications; your authentication information is stored in your web browser. Whether you need to re-enter your HSU User Name and Password when accessing applications in myHumboldt is determined by how much time has passed since your last “authentication” and whether that falls within the single sign-on inactivity timeout for that application.

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This can get complicated, so your best bet is to contact your ITC (staff and faculty) or submit a Technology Help Desk ticket.

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You can't completely remove any of the pagelets, as they're an integral part of the myHumboldt system. What you can do is to hide the ones you don't use. Most of the pagelets have an upside-down black triangle to the right of the header - by clicking on this, you can minimize the pagelet so that only the header shows, not the contents. You can also place your cursor over the header and drag the pagelet to a different location on the tab. Certain pagelets cannot be minimized - those are the ones used to display information that's important for you to see. Once you've configured the screen the way you want, it will stay that way until you decide to make changes.

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Outlook will remain a separate application that you launch outside of the portal. If your Gmail account is set up to automatically download everything into Outlook, it won't require any more login steps than it does today; your mail and appointments will be passed to Outlook automatically.

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Anyone actively associated with HSU - students, staff, faculty - can use the single sign-on system. The first part of the process - the authentication - checks that your HSU User Name and Password are valid and issues an internal "token" that's used by the second part of the process, the authorization. The authorization process controls which systems an individual user can access using that internal token, depending on their role at the University.

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One of the major advantages of single sign-on is a reduction in the number of passwords you need to remember. Once you log in to one application that's part of the single sign-on system, you can access any other application supported by single sign-on without signing in again.

Single sign-on contributes to secure and efficient use of network resources thanks to:

  • Reduces phishing success, because you're not automatically entering multiple passwords without thinking
  • Reduces time spent re-entering passwords for the same identity
  • Supports conventional authentication such as Windows credentials (i.e., username/password)
  • Reduces IT costs due to lower number of Technology Help Desk calls about passwords
  • Provides security on all levels of entry/exit/access to systems without the inconvenience of re-prompting users
  • Enables centralized reporting for compliance adherence.

 

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There are two "layers" of single sign-on in place at HSU. While both use the myHumboldt login process, not all are yet integrated into the portal itself. However, you can still access any of the following with your HSU User Name and Password (plus additional authentication in certain instances where access to sensitive data is involved):

Integrated into myHumboldt:

  • GMail and other Google Applications
  • PeopleSoft HCM (including Student Center & Faculty Center)
  • PeopleSoft Finance CFS
  • Moodle
  • EZProxy (Library articles & databases)
  • STARS (scholarship application management)
  • DARS self-service (degree requirements and achievements audits)
  • CSU Portal
  • Star Rez and My Housing

Not yet integrated into myHumboldt:

  • Connexxus travel booking
  • Service Now CMS ticketing system
  • CFS Nagios infrastructure monitoring
  • CSU SharePoint Server
  • HSU Ready (Kuali) emergency continuity plan management
  • Fresca web-based expertise database
  • Moodle training
  • Compliance Assist program review
  • Educause clicker resources site
  • Data Management Plan guidance and resources

Other services are being added over time - watch out for updates in your email, in University Notices, and of course at myHumboldt.

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