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Request Forms
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(ITS Staff only)
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Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
System Status
Log in to the Account Center, click on "Account Tools," and select "Network Folders Quota and Usage." You'll see a grid showing the storage space allocated to you and how much you've actually used. You can also use this page to request additional storage space.
When you're on campus, you can also check your usage as follows:
When you've filled 90% or more of your Network Folder, you'll start receiving an email every week telling you that you've almost reached your quota. You'll also receive a notification email if your allocated storage amount is reduced because of an enrollment status change, or if a temporary increase expires. These notifications are a useful reminder to clean out old files and free up additional space.
If you move a large amount of data to your Network Folder in one go, the file transfer will fail if you don't have enough space. Once you've reached your quota, you won't be able to store any more files in your Network Folder until you free up space by deleting files or increase your quota through the Account Center.
If you can't delete enough old files to free up space for new data, you can request a temporary increase in storage quota through to the end of the current semester in the Account Center. Requests for up to 50 MB over your default quota will be automatically granted and processed immediately; requests for larger amounts of space are evaluated individually. You will be notified by email when a decision is made.
To request an increase in storage quota, log into the Account Center, click on "Account Tools," select "Network Folders Quota and Usage", and complete the application form.
Your account will be available to you long as you have an active affiliation with the University. When you leave or if you become an inactive user for any reason, you will no longer be able to access the files stored in your HSU Network Folder. If you wish to keep information that's stored in your Network Folder, you need to copy it onto a device of your own before access is withdrawn.
Here are the definitions of active and inactive users:
| Active | Inactive | |
|---|---|---|
| Student | Currently enrolled in classes. | Not enrolled in classes. |
| Staff | Currently employed by the University. | "Exited" from all positions. Not currently employed by the University. |
| Faculty | Currently teaching or appointed to a permanent position. | Not currently employed by the University. |
Contact the Technology Help Desk at (707 )826-HELP (4357), send an email to help@humboldt.edu, or stop by Library 120.