Frequently Asked Questions - Wireless

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With near-universal wireless access, it's become harder to ensure students focus on the materials at hand. We've gathered together some hints and tips to help you maximize the opportunities wireless in the classroom can provide, while minimizing the disruption; feel free to modify these to suit your particular situations. Note that students with disabilities may require exceptions to some of these guidelines.

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Yes, you can download the policy key ahead of your arrival on campus to save time getting connected once you're here.

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In order to ensure you can log onto the campus wireless network securely, the PolicyKey scans your computer for

  • an up-to-date operating system (Windows XP, Vista, 7; Mac OS 10.4, 10.5, 10.6, 10.7, Linux)
  • up-to-date antivirus software from the approved list of antivirus programs
  • Windows firewall enabled
  • Windows updates enabled
  • No network address translation (NAT)
  • No peer-to-peer software running
  • No proxy running
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We only collect information that relates to the security of your computer and whether it would compromise the security of the HSU wireless network. We don't look at anything else on your machine, so your personal files stay private.

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The PolicyKey continuously scans your system to ensure it stays within the requirements set by the HSU network security guidelines. If your system goes out of compliance for any reason - for example, if you have not patched your OS or have not updated your antivirus - your system will be quarantined from the network until you are able to fix the problem.

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Yes, if you are running a Windows PC or a Mac. The PolicyKey opens up access to the network, and you cannot connect without it. This is for everyone's protection. Currently there are no policy key requirements for Linux or smartphone users; however, this may change in future.

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Yes, both antivirus and OS updates can be downloaded and installed while your system is quarantined.

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While your system is quarantined, you can access sites that can assist you in bringing your system back into compliance. This includes operating system updates, antivirus downloads and updates, the ability to change your password, and the HSU Help Desk.

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If you're running Windows or a Mac, the answer is yes. Currently, Linux systems are not required to install a policy key.

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The PolicyKey continually scans your system to ensure that you meet the security requirements

At the beginning of each term, you will need to log on to the wireless network. If the PolicyKey is still active on your machine, you will not be required to install the software again.  

If you haven't been connected to the wireless network for 60 days or more, you will be required to re-install the PolicyKey Software.

Repeat scanning and additional security measures may be initiated if a widespread security threat or vulnerability occurs.

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No, the PolicyKey does not change anything on your computer.

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The PolicyKey only checks whether your computer is configured in compliance with HSU security requirements; none of your personal data is checked, collected, or stored (see What information do you collect?). In fact, a big reason for implementing the PolicyKey is to protect the information about you that's stored on the HSU network from a breach caused by malware infecting and compromising the security of our network.

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If you have access to the HSU wireless network, you can be pretty sure the PolicyKey software is running! You can double-check by right-clicking anywhere in the Task Bar at the bottom of your screen and selecting Task Manager. Click the Processes tab and you'll see PolicyKey.exe in the list of running processes.

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If you uninstall the PolicyKey from any device you use to connect to the Internet, you will no longer be able to access the HSU network with that device. To regain access, you'll need to reinstall the software and start over, as if you were a new user.

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If, for any reason, you need to uninstall the PolicyKey software, follow the instructions below. Remember that once you do this, you will not be able to access the HSU network until you reinstall the software and re-authenticate your system.

If you have a PC:

  1. Open the Control Panel
  2. Select Programs and Features
  3. Scroll down the list of programs until you see SafeConnect.exe
  4. Select SafeConnect.Exe and click Uninstall

If you have a Mac:

  1. Open the Applications folder and locate SafeConnect.app (you may see just SafeConnect listed)
  2. Right-click or Control-click on SafeConnect or SafeConnect.app and select Show Package Contents
  3. Open the Contents folder and you'll see the file SCUninstall.app
  4. Double-click on SCUninstall to run the uninstall routine.
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The PolicyKey is one element of HSU's effort to keep our networks and all the computers that connect to those networks free of viruses and other malware, as well as ensuring that everyone is running the most-up-to-date and secure versions of their operating systems and security software. A side benefit for users is that, in addition to keeping your system malware-free, network access is faster because malware isn't clogging the Internet connection and the use of bandwidth-hogging applications is very limited.

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The Windows update process will fail if you're not running a legal copy of Windows. HSU policy requires that you have a legitimate copy of your operating system in order to connect to the network, so please contact Microsoft or the manufacturer or reseller from whom you purchased your computer to learn what you need to do to remedy the situation.

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