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What should I do if my office computer is not connecting to the network?

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Check that everything is still connected and on, then reboot your computer. If this doesn't work, contact the Technology Help Desk or call (707) 826-HELP (4357). If the Technology Help Desk is unable to resolve the issue, they will contact Telecommunications & Network Services on your behalf.

The Technology Help Desk will need the following information to log a support request with TNS:

  • the number of the jack your computer is plugged into
  • your computer's operating system
  • your computer's MAC (Media Access Controller) address
  • your computer's and physical location

Ask your ITC or call the Technology Help Desk if you're unsure how to find this information.

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