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KBOX (Technology Help Desk Ticketing System) Unavailable

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System: 
KBOX Ticketing System
Status: 
Available
Issue start: 
Oct 17 2011 - 07:57
Estimated resolution time: 
Oct 17 2011 - 08:57
Who is affected: 
Anyone trying to log into help.humboldt.edu
Affected in what way: 
You will not be able to log in. You will see a message that the license key is not valid.
Workaround: 
You can email help@humboldt.edu to create a ticket.
What happened: 
The KBOX was moved to a virtual environment over the weekend. It is now asking for a new license key. The license key has been re-applied. A ticket with Dell will be opened to find out why the license key stopped working.


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