KBox SSL Certificate Update

Last Updated: December 10, 2010 - 4:32pm

System:

KBOX Ticketing System

Status:

Available

Issue start:

Dec 10 2010 - 17:00

Estimated resolution time:

Dec 10 2010 - 18:30

Who is affected:

All Users using KBox (help.humboldt.edu)

Affected in what way:

The System will be unavailable for a brief period of time.

Workaround:

None

What happened:

The SSL Certificate needs to be replaced, which involves a reboot of the appliance.

Incident History

The following updates have been made.

Last Updated: December 10, 2010 - 7:20pm

We Updated	From		To
Status:	Planned Outage	»	Available

Dell got Kbox working again.

Last Updated: December 10, 2010 - 7:00pm

We Updated	From		To
Estimated resolution time:	December 10, 2010 - 10:00am	»	December 10, 2010 - 10:30am

Pushing ETA out again, waiting for a call back from DELL Technical Support.

Last Updated: December 10, 2010 - 6:30pm

We Updated	From		To
Estimated resolution time:	December 10, 2010 - 9:30am	»	December 10, 2010 - 10:00am

Outage is lasting longer than hoped. Dell technical Support has been contacted.