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System Status

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Network Bulletin

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System: 
Campus Data Network
Status: 
Available
Issue start: 
Mar 14 2011 - 11:47
Estimated resolution time: 
Mar 14 2011 - 13:00
Who is affected: 
Student Business Services building
Affected in what way: 
Data connections may drop randomly
Workaround: 
Wireless Access is available, but not all systems can be accessed via wireless.
What happened: 
Data Services were restored by 1:12pm. TNS carried out complete hardware level tests on all switch modules after we were notified of a connectivity failure at 11:47am. All hardware diagnostics passed which suggests a software (IOS) bug. The latest IOS software image was loaded onto this switch by 1pm and the switch was returned to full service and connectivity restored by 1:12pm. We are hopeful this will resolve the situation permanently, however we have started planning a full switch replacement should it be needed.


Incident History

The following updates have been made.

We UpdatedFrom To
Status: Intermittent»Available
Workaround: none»Wireless Access is available, but not all systems can be accessed via wireless.
What happened: Further investigating software and hardware.»Data Services were restored by 1:12pm. TNS carried out complete hardware level tests on all switch modules after we were notified of a connectivity failure at 11:47am. All hardware diagnostics passed which suggests a software (IOS) bug. The latest IOS software image was loaded onto this switch by 1pm and the switch was returned to full service and connectivity restored by 1:12pm. We are hopeful this will resolve the situation permanently, however we have started planning a full switch replacement should it be needed.

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