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Process Improvement Services

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In the fall of 2013, the ITS Project Office added structured process improvement strategies to the project management process to ensure that improved customer service, increased productivity, and decreased costs result from technology projects. By focusing on the improvement of underlying processes, the campus will benefit from a more solid and effective foundation on which to build future technology projects.

You can learn more about how a process improvement initiative might help your department to work smarter and more effectively by participating in a work session, open session, or training program.

Check out these resource materials to get a better understanding of process improvement processes, and take a look at these Tips & Tricks for everyday process improvements anyone can use.

Current process improvement initiatives

A number of process improvement priorities are identified in the HSU ITS Roadmap for 2014-2016, of which the following four are currently being actively addressed:

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