Published on Information Technology Services - Humboldt State University (http://www.humboldt.edu/its)

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I'm having problems accessing VLab using my Mac at home

Submitted: February 12, 2013 - 11:01am

Mac devices do not have a registry in which to store the identities of licensed software and accessories as Windows devices do, so software needs to be associated with a device name in order to run. If the device does not have a name, it cannot be associated with a software program, in this case Citrix/VLab [1], and so it does not run. Here's how to fix it:

  1. Find the System Preferences Icon on the toolbar.
  2. Open the Sharing folder in the System Preferences options.
  3. Check the Computer Name field. If it is blank, enter a name for the device so the software can be associated with it.

Citrix Receiver for Mac should now run correctly.

More information and screen captures are available on the Citrix website [2]..

 

Related Topics

Source URL: http://www.humboldt.edu/its/node/2840

Links:
[1] http://www.humboldt.edu/its/glossary/5#term229
[2] http://support.citrix.com/article/CTX136343