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Campus Phone Switch Upgrade

Description

To ensure ongoing efficient phone system operation across the entire campus, as well as maintenance, support, and security, HSU must upgrade our Ericsson phone switch by April 2015. In addition to these benefits, a switch upgrade will also position HSU to be able to host its own Voice over IP (VoIP) circuits in the future, which will increase flexibility for mobile users and reduce costs for remote facilities.


Project Request Documents
Requesting Department
Telecommunications Services

Primary Customers
Campus-wide

Team
Lisa Lewis
Lorrie Marsh
Gary Peters
Rick Garcia
Billie Herman
Josh Callahan

Project status
On Time

Status Update

8/27/2014: The Dry Run is scheduled for 9/15/2014. and will consist of migrating four desktop phones in TNS; this will enable the team to work through and define the migration process. The next step will be to migrate a limited number of "production-level" phones to flesh out the sizing and timeline for migrating the remainder of the affected phones/users. A formal plan will be created and entered into the Enterprise Change Control process.

TNS reports that sufficient equipment and parts are on hand to migrate 5 LIMs. The team still needs to determine what additional purchases are needed, if additional funding will be required, and when those purchases need to be initiated to keep the project on schedule.

7/30/2014: Initial planning efforts have resulted in breaking this project into 3 phases: 

  • Dry Run  - We will test out our migration processes by conducting a dry run using an already upgraded section of the switch. The Project Office team has graciously volunteered to be test subjects.
  • Pilot - Production migration with small group of users. Currently targeted to kick off week of 9/15/2014.
  • Full Migration - Based on Lessons Learned in the Dry Run and Pilot phases, a full migration plan will be devised and executed.

5/8/2014: This project has been approved and the purchase process for the upgrade switch will commence this month. Implementation is expected to be completed by March 2015. Funding support is still being finalized for this project.


Dates
May 15 2014 - Apr 1 2015

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