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Services For

Work Request Automation

Description

Create an online form and workflow to manage ITS Work Requests. The system will be used by campus staff and faculty to request non-operational tasks and projects involving any ITS-supported technology. Operational issues will still be handled directly through the Help Desk and/or KBOX tickets. 


Requesting Department
Info Tech Services Dir Office

Primary Customers
Information Technology Services
Staff
Faculty

Team
Bethany Rizzardi
Bruce Tiffee
Alan Lutje
Marisa D'Arpino
Melinda Haynes Swank
Ken Thrift

Project status
Closed

Status Update

9/26/11: The work request process is now in production and has been released to the campus community.

8/29/11: The work request system is now in production and is awaiting final testing prior to a mid-September release. The scope change documentation has been completed to reflect the new go-live date of 9/16/11 and the status has been changed to 'on time'.

8/2/11: We have one more change to make to the system and expect to be ready for final testing this week.


Dates
Mar 7 2011 - Sep 16 2011

Go Live Date
Sep 16 2011


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