- » Account Request
- » Alumni Account Request
- » Calendar Request
- » Access Request
- » Disk Quota Increase
- » Exiting Employee
- » Request Forms and Processes
(ITS Staff only)
Update: HSU's free license for Sophos Anti-Virus will expire on June 30th, 2014. HSU will not provide Sophos virus definition updates after this date for personally owned computers. Since having up-to-date virus protection is a precondition for connecting to any HSU wired or wireless network, we maintain a list of recommended antivirus programs. Please contact the Help Desk at (707) 826-HELP (4357) or stop by Library 120 (behind the canoe) for any assistance with uninstalling Sophos and/or installing a new antivirus on your personal computer. HSU-owned computers are now installed with Microsoft's System Endpoint Protection and are automatically updated and monitored.
Good antivirus software provides protection against the majority of today's cyberthreats, including those that wrap themselves in a cloak of pseudo-legitimacy, appearing as a message or request for information from an official source, such as your bank, eBay, even the HSU support team.
If you receive a message asking for confidential information such as your social security number, HSU or online banking passwords, or with an attachment you didn't request, contact the sender by phone to check the legitimacy of the request. Do not click on any links or open any attachments without checking first. HSU will NEVER ask for your password by email.
Consult the documentation provided by the developer of your selected antivirus software for any specific requirements. Note that running two antivirus programs does not make you twice as safe; instead, it is likely to cause more problems, as different software works in different ways.
Because certain types of files are commonly used to transmit malware, those types of files may not be sent over the HSU email system as an attachment to a message. Follow these instructions to transfer files safely. Emails with unsafe attachment types will be blocked and the sender will see an error message.
Consult the list of recommended antivirus programs and download it by following the appropriate link on that page.
Follow the usage recommendations provided by the developer of your chosen software. Always keep your anti-Virus up-to-date on your personal computer, you should make sure the software is configured to download and install updates automatically.
Never disable your antivirus, particularly when you're online and/or working with USB drives.
All other computer usage policy issues, including email usage policies, are covered in the CSU Responsible Use Policy.