Teleconferencing

Description

HSU's AT&T Reservationless Teleconferencing Service enables you to meet virtually with individuals in other locations; there's no need for everyone to travel to the same physical location any longer, so those meetings can be much more cost-efficient. It can also serve as an audio channel for web-based meetings and classes.

The service can be used alone or in conjunction with Blackboard Collaborate, HSU's web conferencing system, to provide an alternative to the computer and web-based audio channel commonly used for web conferences. It's a useful alternative to have when data lines get overloaded with presentation materials or a very large number of people is attending an online meeting.

If you're meeting with eight or fewer people and have a desk phone with a conference call option, you don't need to use the AT&T system.


Who's it for?
Faculty
Staff

System Configuration

A landline is preferable to a cellphone connection for teleconferencing, as there is a lower likelihood of the line being dropped or excessive interference impacting the quality of the audio.

Use a dedicated conference speakerphone such as a Polycom, with extensions if necessary, if you have multiple speakers in the same physical location. TNS has a small supply of conference phone systems available for checkout.


Additional Information

Before the call:

  • Prepare an agenda, so you will have a productive meeting.
  • Advise participants of the date, time, dial-in information, and planned duration.
  • Let participants know that you will start the call promptly.
  • Provide all materials to participants prior to the call.

During the call:

  • Do a roll call.
  • Seat key participants near the speakerphone.
  • Ask participants to speak naturally, identify themselves while speaking, and pause for others to comment.
    • Direct questions/comments to specific individuals or locations.
    • Encourage participation and stimulate discussion.
    • Spell out unusual terms, names, and numbers.
  • Mute speakerphones when not in use. If a mute button is not available, use the touch-tone features on the keypad.
  • Avoid putting phones on hold. “Hold music” could disrupt your conference.
  • Summarize next steps, deadlines, and action items clearly.
  • Choose a date and time for your next conference call while everyone is still on the line.

 After the call:

  • Follow up on key decisions and action items.

Additional resources for using teleconferencing with Blackboard Collaborate



Accessing This Service

ITS Telecommunications has set up an AT&T Reservationless teleconference account for each campus department.

Faculty and staff should contact their Key Advisor to obtain their teleconference access information - dial-in number, Host Code, and Participant Code. Your Key Advisor can also set up an additional account if you need one.

Note: when ordering a teleconferencing account with AT&T, it's important to specify that you want an AT&T Reservationless account, not an AT&T Connect account, or your call will be significantly more expensive!


Using This Service

Standalone teleconferencing:

  • Prior to the call, advise participants of the date, time, dial-in information (dial-in number and Participant Code), and planned duration.
  • A few minutes prior to the call start time, dial in and enter the Host Code when prompted.
  • Mute all lines (optional)
  • At the start of the call, make sure everyone is familiar with the controls
Access Menu Options
**
Specialist Assist
*0
Specialist Join the Call
00
Dial Out to Participant
*1
Begin/End Conference Record
*2
Change Entry/Exit Announcement
*3
Lock Conference
*4
Unlock Conference
*5
Mute Individual Line
*6
Unmute Individual Line
*7
Conference Continuation w/o Host
*8
Participant List
*9
Participant Count
*#
Mute All Lines Except Host
##
Unmute All Lines
99

Blackboard Collaborate Teleconferencing

Learn how to use AT&T Reservationless Conferencing with Blackboard Collaborate

If you have questions

If you experience any problems setting up your teleconference, please contact TNS at (707) 826 5000 or send email to netops@humboldt.edu.


Frequently Asked Questions
Location

Telecommunications & Network Services is located on the second floor of Van Matre Hall.

Contact TNS at (707) 826 5000 or send email to netops@humboldt.edu.


Policies

All computing and telecommunications activities at HSU are covered by the CSU Responsible Use Policy.


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