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Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
System Status
| System | Issue start | Who is affected | What happened |
|---|---|---|---|
| Account Center | Jan 31 2013 - 09:54 | ** SERVICE IS ONCE AGAIN AVAILABLE ** Users of Account Center | ** SERVICE IS ONCE AGAIN AVAILABLE ** We are currently investigating. |
| Campus Data Network | Feb 3 2013 - 06:00 | There should be no affect to network users | A circuit upgrade will be performed on HSU's redundant link. This upgrade will require an equipment module replacement and reload. |
| CMS/Peoplesoft | Jan 30 2013 - 17:00 | Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions | During our CMS Central Maintenance Window, the following item(s) will be installed: Maintenance packs 6.03, 7.00, 7.01, 7.02, 7.03. MP 7.01 retrofit and Student Financials Fee Administration. |
| Wireless Network | Jan 29 2013 - 22:09 | Wireless users in the CreekView Housing Complex | One of the three campus wireless controllers rebooted due to a kernel panic. APs using this controller automatically restarted causing a brief loss of connectivity until the affected APs synchronized with the assigned secondary controller. An Investigation will follow beginning 30JAN2013. |
| Moodle | Jan 29 2013 - 13:01 | Moodle Users | Unknown at this time. Moodle programmer and System Administrator are investigating The system ran out of memory, and had to be rebooted with more RAM. It should be working again at this point. |
| Campus Data Network | Jan 24 2013 - 10:42 | Computer users in Forbes D | It is being worked on. Check back for updates. ** Power has been restored. TNS will continue to monitor ** |
| Campus Data Network | Jan 24 2013 - 07:00 | No Network in Forbes D due to no power ** Has been Restored ** | Unknown at this time. An Electrician has been called. Once power has been restored, you may need to reboot your computer to gain network connectivity. Check back for updates. ** Has been restored - if you still have network troubles, reboot your computer. ** |
| CMS/Peoplesoft | Jan 23 2013 - 18:00 | Finance and Finance Data Warehouse users | The following changes do not impact campus end-users other than the fact that the systems will be unavailable. CMS Central will install into CFS: Update to 1099 Misc Report, Update to AR Aging by Fund and Account Report, Update to AR Aging by Customer Report, and Update to Billing Invoice. |
| Campus Phone System | Nov 27 2012 - 12:00 | Phone users - Congestion issue / Diversion - ring no answer problem has been resolved | Service has been restored. Problem was due to a corrupted file. |
| Campus Phone System | Jan 15 2013 - 09:02 | All phone users who are connected to LIM 7 | Service has been restored. TNS is still investigating situation. |
| Account Center | Jan 10 2013 - 07:53 | All Account Center Users | Getting Service Temporarily Unavailable message when trying to log in. [Now Available] |
| OBI | Jan 10 2013 - 08:21 | OBI Users | Users trying to log in getting "Unable to sign in. An error occurred during authentication." Looking into problem. Will update when resolved. [Available - may be intermittent issues] |
| Account Center | Jan 10 2013 - 07:25 | Users of Account Center | ITS is looking into the problem |
| Campus Data Network | Jan 9 2013 - 10:15 | Computer users in Hadley House | TNS is investigating on it. Check back for updates. ** UPDATE - Service has been restored. ** |
| OBI | Jan 8 2013 - 08:13 | OBI Users | Working on resolution [Issue Resolved] |
| Account Center | Jan 8 2013 - 07:44 | Users trying to connect to Account Center | Giving error message: Service Temporarily Unavailable [Issue resolved] |
| Account Center | Jan 7 2013 - 08:16 | Users of campus systems | Database is unavailable, ITS staff are working on the issue. Activity log table had filled, is now cleared |
| Account Center | Jan 7 2013 - 08:19 | Account Center Users | We are investigating. Updates to follow. |
| Network Folders | Jan 6 2013 - 11:00 | A filesystem move is running that will take longer than the standard maintenance window. | |
| Moodle | Jan 4 2013 - 08:00 | Off-campus Moodle Users | Moodle 2.3 will re-directed to the learn.humboldt.edu address this Friday. The goal is full functionality by Monday the 7th. On Campus, the switch should be seamless. IF YOU ARE WORKING AT HOME you may experience some access issues during the transfer. This is due to "caching" on your computers. Moodle is NOT broken, it just the various servers are catching up. Please Plan accordingly. From the 7th on, log into Moodle normally via MyHumboldt. Call Moodle Support with Questions. |
| Wireless Network | Jan 2 2013 - 14:53 | Occupants of Jenkins Hall | TNS needs to switch Access Points over to use a different power injector. |
| Campus Data Network | Dec 30 2013 - 08:00 | Hadley House Users | We're investigating. |
| Campus Data Network | Dec 21 2012 - 13:00 | Computer users, both wired and wireless in BSSB Building | TNS needs to replace the UPS units in this building. |
| Campus Data Network | Dec 21 2012 - 08:00 | Computer users, both wired and wireless in BSSB Building | TNS needs to replace the UPS units in this building. |
| Other | Jan 6 2013 - 05:00 | All Users | Scheduled Maintenance Window, with modified schedule for January. |
| CMS/Peoplesoft | Dec 19 2012 - 18:00 | All CFS Production (FCFSPRD) and CFS Data Warehouse application and database services users. | CMS Central will install maintenance pack 4.3. Campus end-users are not affected by this update, other than that the system will not be available. |
| Campus Data Network | Dec 13 2012 - 05:53 | Network users in Bret Harte House, Warren House, Campus Apartment | Network service has been restored. Users may need to reboot their computer if they still have network issues in those buildings. |
| Campus Phone System | Dec 22 2012 - 05:00 | Any campus phone user and those accessing the voicemail system | TNS is working to resolve the congestion issues. |
| Email and Calendaring | Dec 10 2012 - 09:14 | All Google Email and Calender users | The problem is in Google's court. We are waiting for them to fix issue. We will updates are available. ** UPDATE** Service has been restored ** |
| Campus Phone System | Dec 8 2012 - 06:00 | Any campus phone user and those accessing the voicemail system | TNS is working to resolve the congestion issues. *** UPDATE ** In the meantime should you experience congestion on the phones or voicemail, please hang up and redial. You can report these incidents by calling ext. 5000 so we can continue to monitor the situation. " *** |
