Telecommunications and Network Services Deadlines
All Service Requests should be faxed to TNS at 6161 for prompt processing. Requests sent to individuals cannot insure processing.
Please continue to monitor TNS Web Pages for communications and possible
changes to the TNS Work Order queue. If you have questions, call TNS x5000.
Telephone Services
We support the Ericsson MD110 digital switch which is the backbone of the
campus phone system. We are responsible for the adds, moves and changes
requested by departments for telephones and Voice Mail services.
Network Services
HSU has recently upgraded the networking infrastructure to meet today's
growing demands. We are responsible for maintaining the networking
equipment, the configuration of that equipment, the cabling infrastructure,
and the installation and activation of network services as requested by campus community.
New Voicemail Services
Single Mailboxes are the same as on the old system. The extension and mailbox are the same number.
Shared Mailboxes (called Shared Extension on new system) have a different number for the extension and mailbox.
So, for example, a user is on the shared extension 3344 and his mailbox is 2212.
On the old system, it would be extension = 3344 and mailbox = 33441
Which Number to use?
- To set up the mailbox, the user would use 2212 (mailbox number)
- To access the mailbox to listen to message, he would use 2212 (mailbox number)
- A co-worker trying to contact the user would dial the extension number 3344,
and would be prompted to choose from the list of users with a shared mailbox
to leave a message.
Verbal Prompt responses:
Dial the voicemail extension. If you hear
- "Please enter your Security Code" Enter your security code to access your mailbox.
- "Please enter your mailbox number" Enter your mailbox number and then it will ask you for your security code.
- "Welcome to Humboldt State University voice messaging. If you know your party’s extension dial it now. If you have a mailbox on the system press the # key. To leave a message for someone press 9."
If you press the # key, you will hear “Please enter your mailbox number”
Enter your mailbox number and you will prompted for your security code,
or
Press 9 and you will hear the prompt “Please enter the extension of the person you wish
to leave a message followed by the # sign key.”
Enter the extension or mailbox number and press # to leave a message.
You will hear the greeting and then you can leave a message.
Hint: You can bypass the greeting by pressing # and you will hear a beep and then you can start your recording.
Set up voicemail to not accept messages
- Old system - Extended Absence greeting, system notified users that no messages can be left. (Menu option 4 for Personal Options, Menu Option 3 for Greetings, and Menu options 2 for Extended Absence)
- New system - Out of Office greeting, system does not notify users so we recommend users record something in their greeting so that no messages can be left. Also recommend user records in greeting when they will be back and who callers can contact while they are gone. (Menu option 4 for Personal Manager and Menu Option 6 for Out of Office Greeting).
Messages will be deleted after a 30 day time frame. You will be notified a week in advance that a message
is scheduled to be deleted. When that happens, the only way to keep it longer is to forward the message
to yourself (after listening to a message press 6 to forward). That message becomes a new message
(you will lose the original message date, so you could record a greeting with the original date in it if
needed.)
Message Waiting Indicator (MEW key) – Main difference on the new system is that the light will not go out until after all
messages are heard and saved and you hang up.
Alpha Search: The new system allows for an Alpha search when sending a message. After you record a
message, you can enter the mailbox number or press # for a directory. Once in the directory,
you are instructed to enter in the first few letters of a person’s last name. IE 276 for
bro or brown.
Message Types: You have the option of listening to the type of messages you have: new, all, or saved
(if you have saved). When you go to listen to your messages, if you have new ones, it will
direct you to listen to the “Unread messages” by pressing 1. If you also have saved
messages, you can go directly to your saved messages by pressing 5.
Personal Distribution List: In the old system each mailbox had the ability to create personal distribution lists.
In the new system , if someone wants a distribution list, they ask their Key Advisor
to submit a Service Request to request a distribution list for the person and extension
and/or mailbox number. There is no charge.
Information needed
- Who is the mailbox sponsor (owner) and what extension will it be on.
- Who can post messages to the distribution list.
- All VMS users
- All members of the distribution list
- Specific mail box numbers only
- Sponsor (owner) only
Accessing Messages: A new option to locate and access messages sent from outside callers (off campus);
Once in the voicemail system, Press 3 to locate messages and the press 2 for messages
left “From Outside Callers”, if you have a message from someone off campus, it will start playing immediately.
1) The steps to transfer a call straight into someone’s voicemail are different:
Old = dial vm #, system answers, press **, system answers, enter extension and press transfer.
New = dial vm #, system answers, press *9, system answers, enter extension and # and press transfer.
