2. My internet is not working, what can I do?
4. How do I change my passwords?
5. How can I set up a vacation response for my email?
6. Do you have any screen shots showing email client configuration?
7. Why do I get a warning about the certificate when I access webmail or Moodle from off campus?
8. I forgot my password, how can I get a new one?
9. When I try to turn on my computer, nothing happens. The power light is not on. What can I do?
11. How do I get my computer connected to the internet?
12. If I have a computer problem how can I ask for help?
13. How can I access my email and calendar off campus?
14. Where can I get more information about IT Services on Campus?
15. What is the difference between wired and wireless access?
How can I get a webpage?
Faculty can get websites sites designed and maintained by the CDC to support academic activities, or they can design a site that you can update yourself. Please check their webpage at http://www.humboldt.edu/~cdc
If you are familiar with webpage creation, you can do it all yourself, the server name is: sorrel.humboldt.edu, use your HSU Login and password to log in. Your webpage will be at http://www.humboldt.edu/~(your HSU Login).
My internet is not working, what can I do?
First you have to determine if it is the website you are trying to visit that is not working, or if it is the entire web. Try a few different websites. If none of them work, are other people around you having the same problem? If they are it could be a network outage and not your computer. If it’s a network outage, you should contact Telecom at x5000 to report network problems. If the problem is local to your machine, check to see if the internet cable is plugged in. It is usually green cable that looks much like a phone cable but much larger. Make sure it is plugged in at your computer and at the wall. If it is and you still have problems, call Dave x5874.
How can I burn a CD/DVD?
First determine that you can burn CD’s and/or DVD’s, the CD player on your computer will need say such things as Compact Disc RW, DVD RW, etc. If it says CD RW, but only DVD-ROM then you can burn CD’s but only read DVD’s. Next insert a blank writable CD or DVD into the recorder. Next find the files or folders you want to copy to the CD. Move them onto the CD Drive in My Computer. Next double click on the CD recording drive. Windows displays a temporary area where the files are held before they are copied to the CD. Check that the files and folders that you intend to copy to the CD are displayed under Files Ready to Be Written to the CD. Under CD Writing Tasks, click Write to CD. After the CD Writing Wizard starts, follow the instructions in the wizard. You may also have CD burning software loaded on the computer and can you that instead of the built in Windows software.
How do I change my passwords?
You can change your passwords to email, moodle, wireless access, sorrel, academic computing labs, and your computer by going to WebReg from the Humboldt Webpage, logging into Webreg, and clicking on Electronic Services and Email and then Verify/Change HSU User Name Password.
How can I set up a vacation response for my email?
I wouldn’t recommend it. Besides auto responding to every bit of spam, verifying that they have a legitimate email address for you, you also will spam any mailing lists you are a member of any time someone mails the list. This will make people quite annoyed with you. But if you must, directions are here: http://www.humboldt.edu/~its/techguides/email/forwarding.shtml or call the help desk at 826-HELP. I would recommend periodically checking your email over vacation for anything that can’t wait until you get back, or just to respond with a quick email telling them you will be back in the office on a certain day. You can use webmail to do this from any internet connected computer.
Do you have any screen shots showing email client configuration?
Yes, at http://www.humboldt.edu/~its/techguides/email/setup.shtml are complete instructions on how to setup email clients (Outlook, Eudora, Thunderbird) to connect to the schools email server.
Why do I get a warning about the certificate when I access webmail or Moodle from off campus?
Many web browsers and mail clients will complain if they are presented with a self-signed certificate. When connecting to webmail or moodle you can ignore this message.
When I try to turn on my computer, nothing happens. The power light is not on. What can I do?
Make certain that your computer power cord is snugly plugged in - both to the computer and to a power source. Check the switch on the computer's power supply to ensure that it is in the "On" position. If you are using a surge protector or UPS, make certain that the device is on and that the status indicator light, if any, is green. Temporarily bypass the surge protector or UPS and connect the computer directly to a wall receptacle. If, after checking that you have power to the computer, you find that you still have no lights, your power supply is the likely culprit. Contact Dave at x5874.
I hear a loud, clicking sound when my computer is running and it is starting to lock up on me. What's happening?
A loud, clicking sound and lockups are signs of imminent, physical failure of the hard drive. If you don't have your files backed up, try to do that immediately, since the hard drive may fail completely at any moment. If the hard drive fails completely, your files are irretrievably lost. The drive may work for a while before failing completely, but it is imperative at the first signs of trouble you contact me immediately to get it taken care of.
How do I get my computer connected to the internet?
If it is a State owned computer, it should already be able to connect to the internet on campus. If it is a personal laptop you brought from home, you will have to contact me to get it registered to work on the wired network. It should be able to work on the wireless network already.
If I have a computer problem how can I ask for help?
If your problem concerns how to use common campus software, i.e. How to I use webmail, Microsoft Excel, Word, Powerpoint etc, then you should contact the Help Desk at 826-HELP. Otherwise you can contact Dave at x5874, by email at david.pearson@humboldt.edu, or by logging into my help ticketing webpage at http://cps/helpdesk. Instructions for using the helpdesk are at http://www.humboldt.edu/~dvp1/docs/helpdesk.doc. Many people already have accounts that I have created so you can try to enter in your HSU login name and click email my password to see what it is.
How can I access my email and calendar off campus?
Off campus you can use and web browser (Internet Explorer, Netscape, Firefox etc) to check your email by going to http://webmail.humboldt.edu. You can also check your MeetingMaker by using http://mm.humboldt.edu.
Where can I get more information about IT Services on Campus?
Both the Help Desk (www.humboldt.edu/~help) and ITS (www.humboldt.edu/~its) have web pages setup to assist you with Computer related information on campus.