Dave Pearson is the Information Technology Consultant (ITC) in the College of Professional Studies at Humboldt State University. CPS faculty and staff rely on Dave for assistance with a wide variety of technology-related needs. Specifically, Dave is responsible for providing support for College faculty and staff. He can be contacted at david.pearson@humboldt.edu or by telephone at 826-5874.
Direct User Support:
- Provides desktop system support by recommending, installing and maintaining server and desktop computer operating systems, protocols, software and hardware.
- Responds to inquiries regarding all aspects of desktop systems, networks and College computing labs.
- Administers the College technology replacement plan (“refresh cycle”), and optimizes re-organization of existing technology.
- Selects and purchases appropriate systems, coordinating vendor warranty repairs and replacements.
- Helps solve systems problems.
- Trains faculty and staff in use of desktop systems, networks, computing labs and software.
Technical Assistance
- Maintains network connectivity for College computer systems.
- Helps troubleshoot solutions with hardware and networking systems, distinguishing between malfunctions and user errors.
- Maintains computer spare parts inventory.
- Maintains documentation on software installations consistent with license purchases and computer system repairs or trouble calls.
- Replaces failed computer components.
- Builds computers from components.
- Performs preventative software maintenance, including virus detection software and software patches.
- Develops and implements plans for data protection and disaster recovery.
- Maintains inventory of software licenses, enforcing compliance.
Team Work
- Coordinates information technology support services with other campus units.
- Researches web-based resources for solutions, writing programs and scripts allowing co-existence and management of servers and desktop systems.
- Creates innovative and thorough solutions to nonstandard applications and systems.
- Shares ideas and information with faculty, staff, and administrators.
- Manages and implements large projects.
- Participates on College and University committees relating to policy and guidelines for campus server management, desktop system development and security.