Frequently Asked Questions - Accessibility :: Closed Captioning

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Not necessarily. Classroom Technology Services just needs a Word or text file; it really doesn't matter who actually creates the file.

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Lecture notes are a good start. However, HSU's Accessible Technology Initiative requires that the experience for disabled invidiauls must be as close as possible to that of able-bodied students, so the transcript must match the dialogue as fully and precisely as possible.

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For any sounds that are too quiet to hear, such as class responses, you can simply insert the word "inaudible" into the transcript.

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A video transcript is a word-for-word written record of the dialog and sound effects that make up a video's audio track. Note that providing a transacript significantly reduces both the cost and processing time for digital media; transcripts are not accepted for tape and DVD closed-captioning.

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If you provide Classroom Technology Services with a digital version instead of a tape or DVD, you'll save $54 per tape or DVD. There are a number of reasonably-priced or even free sources on the Internet to convert traditional media into a digital format.

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Automatic Synch Technologies charges the following fees to create captioned videos:

Video length (minutes) If you provide a transcript
If you don't provide a transcript
30 $18.25 $58.60
60 $36.50 $117.20
90 $54.75 $175.80

Note that tapes and DVDs attract an additional fee of $54 each.

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The turnaround time for processing a closed captioning request depends on the work required:

  • Digital file with transcript: 20-30 minutes
  • Digital file without transcript: 3-5 days
  • Tape or DVD: 3 weeks
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If you sent a tape or DVD, you will receive a captioned DVD as well as your original media.

If you sent a digital media file, Classroom Technology Services will email you a link to include the captioned file in your Moodle site, or you can download the file and store it elsewhere if you wish.

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You will need to provide the following:

  • Closed captioning request form (available from Classroom Technology Services), completed and signed by the person who has the authority to commit funds from the budget indicated on the form
  • A digital media file in one of the following formats: .flv, .mov, .mp4, .m4a, .m4b, .m4v, .mp3, .ra, .rm, .wav, .wma, .wmv or a tape or DVD; an additional fee of $54 per tape or DVD applies.
  • A transcript if available (transcripts not accepted with tapes or DVDs)
  • A copyright release if the video was produced by an off-campus company or individual
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Classroom Technology Services can assist you with all aspects of closed captioning. They will deliver the materials to Automatic Synch Technologies, the outside vendor we use, receive the materials back, and process the invoicing on your behalf.

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