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I can't open a document I previously had access to

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If you can't access a document, spreadsheet, presentation, or drawing that you were able to open before, it's likely that the document owner has removed you from the list of people with access. If you feel this was done in error, you can go to the document URL and click the request access link for the page you're unable to access.

If you think you should have access and that you're receiving this message in error, here are some things you can try:

  • Make sure you are signed in to the correct Google Account -- one of your accounts might have access, and another might not.
  • Contact the person who invited you to confirm that you have access to the document and that you're visiting the correct URL.
  • If you're only able to view a document, spreadsheet or presentation, but not edit it, you can ask the document owner if you've been added as a viewer or editor.

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