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System Status

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KBOX Unavailable for Upgrade

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System: 
KBOX Ticketing System
Status: 
Available
Issue start: 
Aug 6 2010 - 05:00
Estimated resolution time: 
Aug 6 2010 - 07:30
Who is affected: 
People logging into help.humboldt.edu
Affected in what way: 
You will not be able to log into help.humboldt.edu to submit or view a ticket. Emails sent to help@humboldt.edu or in response to a ticket email will still be processed during this time.
Workaround: 
If you need to submit a problem report or request for help, please email help@humboldt.edu.
What happened: 
The upgrade and configuration changes are complete.


Incident History

The following updates have been made.

We UpdatedFrom To
Status: Unavailable»Available
What happened: The KBOX will be upgraded to version 5.1.31237. We will also be applying a new set of ticket categories.»The upgrade and configuration changes are complete.

We UpdatedFrom To
Status: Planned Outage»Unavailable
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