Get Help

Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
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System Status

Services For

Technology Help Desk

Description

The HSU Technology Help Desk provides support services for University-owned computing equipment and for the more common applications used on those systems:

  • Campus email
  • Classroom technology
  • University computer labs
  • PeopleSoft and other campus-wide applications
  • University Notices
  • User account and password problems

Technology Help Desk staff can provide advice, but not hands-on assistance, with non University-owned equipment regarding:

  • Access to the HSU wireless network
  • Configuring handheld devices to work with HSU services

Additionally, the Technology Help Desk provides general information about known problems with campus-wide software and services.


Who's it for?
Faculty
Staff
Students

System Configuration

You can use any popular browser to connect to the online Technology Help Desk KBOX ticketing system.


Additional Information

Current Technology Help Desk hours of operation are posted on the ITS website support page.

Support for Moodle is handled by the Moodle Help Line at (707) 826-3633 or by email at mdlsos@humboldt.edu.

The Technology Help Desk can refer you to local vendors for assistance with problems such as virus infections and other system-level issues relating to non University-owned equipment.

In-depth problem solving and support for specialized software are best handled through ITCs or the vendor's support service rather than HSU's Help Desk. 

Note that HSU supports only the following operating systems:

Windows

  • Windows Vista
  • Windows 7
  • Windows 8
     

Macintosh

  • Mac OS X 10.5
  • Mac OS X 10.6
  • Mac OS X 10.7
  • Mac OS X 10.8


Accessing This Service

There are four ways you can request help from the HSU Technology Help Desk:

Online: Submit a Help Desk ticket
Phone: (707) 826-HELP (4357)
Email: help@humboldt.edu
In Person: Library 120

Technology Help Desk hours of operation


Using This Service

The more information you can provide to the Technology Help Desk to assist in troubleshooting your problems, the easier and faster we'll be able to find a resolution. For example:

  • Version numbers for all involved software (operating system, browser, applications)
  • Hardware add-ons (audio, video, accessibility devices)
  • What you were attempting to do when the problem occurred
  • Whether you have been able to reproduce the problem

You can check the status of previously-submitted support tickets or provide additional information by logging into the Technology Help Desk with your HSU User Name and Password.

Forgot your password?


Frequently Asked Questions
Location

Online at http://www.humboldt.edu/tech-help or http://help.humboldt.edu, or by sending email to help@humboldt.edu

On the phone at (707) 826-HELP (4357)

On campus at Library 120


Policies

The use of University-owned systems and software is governed by the CSU Responsible Use Policy.


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