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(ITS Staff only)
The HSU Technology Help Desk provides support services for University-owned computing equipment and for the more common applications used on those systems:
Technology Help Desk staff can provide advice, but not hands-on assistance, with non University-owned equipment regarding:
Additionally, the Technology Help Desk provides general information about known problems with campus-wide software and services.
Note that there are many FAQs on the ITS website, so please review any FAQs relevant to your problem for potential solutions before contacting the Technology Help Desk.
You can use any popular browser to connect to the online Technology Help Desk ticketing system.
Current Technology Help Desk hours of operation are posted on the ITS website support page.
The Technology Help Desk can refer you to local vendors for assistance with problems such as virus infections and other system-level issues relating to non University-owned equipment.
In-depth problem solving and support for specialized software are best handled through ITCs or the vendor's support service rather than HSU's Help Desk.
Note that HSU supports only the following operating systems:
HSU Technology Help Desk personnel are not permitted to work on equipment that is not owned by the University for legal and other reasons.
There are four ways you can request help from the HSU Technology Help Desk:
The more information you can provide to the Technology Help Desk to assist in troubleshooting your problems, the easier and faster we'll be able to find a resolution. For example:
On the phone at (707) 826-HELP (4357)
On campus at Library 120
The use of University-owned systems and software is governed by HSU's Appropriate Use Policy.