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Lab Printing Problems

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System: 
Pharos Pay-for-Print
Status: 
Available
Issue start: 
Jan 29 2011 - 13:30
Estimated resolution time: 
Jan 29 2011 - 17:00
Who is affected: 
All computer lab users trying to print
Affected in what way: 
Printing has been reported to be unavailable. ITS is investigating.
Workaround: 
none
What happened: 
After rebooting the principal Pharos Print Server, printing started working again according to Tyler's tests. ITS will examine the logs to find out what caused printing to stop on Monday.


Incident History

The following updates have been made.

The Pharos Principal Print

We UpdatedFrom To
Status: Unavailable»Available
What happened: Still unknown.»After rebooting the principal Pharos Print Server, printing started working again according to Tyler's tests. ITS will examine the logs to find out what caused printing to stop on Monday.

The Pharos Principal Print Server had to be rebooted, which allowed printing to resume.

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