Desktop Support

Description

Desktop systems, solutions, and services are delivered to HSU staff and faculty by the Desktop Support personnel in User Support Services (USS).

Desktop Support is responsible for:

  • Assisting users and departments with all computer, printer, and software purchases. Please contact your IT Liaison or appropriate Desktop Support Specialist for assistance with specifications and ordering.
     
  • Providing additional hardware and software services including set-up, software installation, configuration, and migration of user data to new workstations.
     
  • Offering hardware and software repair services to staff and faculty as well as assistance with warranty service, hardware, software, and operating system problems on HSU-owned equipment.

Who's it for?

Additional Information

The Desktop Support team also serves as a pool for the Computer Labs, and each member of the team works a two-hour shift on the Technology Help Desk each week to ensure ongoing awareness of user concerns and issues. Team members also serve as liaisons with Extended Education and Sponsored Programs on technology issues.

Note that HSU supports only the following operating systems:

Windows

  • Windows XP
  • Windows Vista
  • Windows 7
     

Macintosh

  • Mac OS X 10.5
  • Mac OS X 10.6
  • Mac OS X 10.7
  • Mac OS X 10.8

Accessing This Service

There are three ways to request Desktop Support:

Online: Request Help

Phone: (707) 826-4357 (Technology Help Desk)

Email: help@humboldt.edu

Hours of operation


Using This Service

The Desktop Support Service Level Agreement (SLA) provides a useful overview of what to expect when you contact and work with Desktop Support. We recommend you familiarize yourself with this document so you have a good understanding of the process and respective responsibilities.

To contact a member of User Support Services staff, please refer to the staff contact list.


Location

Online service request or by sending email to help@humboldt.edu

On the phone at (707) 826-4357.


Policies

The use of University owned systems and software is governed by the CSU Responsible Use Policy.


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