Lost Luggage and Lost Memories: The Southwest Airlines Meltdown of December 2022

Presentation Year

2023

College or Department

College of Professional Studies

Short Description of your Research or Creative Project (700 characters or less)

In this joint project, students from REC 315 Travel Industry Management researched the Southwest Airlines (SWA) flight disruption that happened in December 2022. Considering both the causes and the outcomes of the event, a variety of issues are explored including lost luggage liability, antiquated technology used by SWA, airline structure, customer sentiment, economic impacts, human resources and steps to take to avoid in the future.

Permission to Publish Work

Yes

Primary Contact: First Name

Ara

Primary Contact: Last Name

Pachmayer

Primary Contact: Email

aap583@humboldt.edu

Primary Contact: I am a

Faculty

Primary Contact: Phone Number

826-4128